Terms and Conditions

Terms and Conditions

Introduction

We want to give you the best shopping experience, so please take a moment - honestly, it won’t take long - to read about how all this works. It will take you through everything from ordering and paying online to delivery, using the website, and details about us. Thanks very much for reading.

Details

Contents:

Ordering
Delivery
Payment and Security
Prices and GST
Cancellations and Returns
GST Queries
Your Statutory Rights
Variation

Address for any returns:


Black Bee Botanicals

3772 Gatton Esk Rd

Esk, QLD 4312

Black Bee Botanicals (ABN Number: 14740587299)

Trademarks are owned by Black Bee Botanicals

At Black Bee Botanicals we pride ourselves on delivering sustainable and ethical handmade cosmetics to your door and delivering excellent customer service every time.

We Believe in Excellent Service

We hope your experience on our website is a happy one, and we always aim to get your parcels posted to you as quickly as humanly possible. To see more information on our delivery options, rates and times, read below or view on our website.

1. Ordering

Your real name
Your e-mail address
Your billing address
A delivery address (this may be the same as your billing address)
A contact phone number (in case we need to speak to you about your order)

If technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this and aim to put that smile firmly back on your face. Once you have placed an order, you will receive a confirmation email within 24 hours, and then one within 24 hours of your order being dispatched. 

If something is not in stock, we will let you know as soon as possible after the order has been placed. If we are expecting the item to be back in stock soon, we may send it in a separate parcel after your main order has been dispatched, at no extra cost to you.

Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses. 

After placing your order you will receive an automated acknowledgement.


1.1 Complaints
If you have a complaint relating to our Terms and Conditions or our products, we will attempt to resolve the complaint using our internal complaints-handling procedure. If the process is exhausted and the complaint is not settled in this way, you may make a request to us for the dispute to be settled by mediation through your state or territory consumer protection agency or the Australian Competition & Consumer Commission (ACCC). 


2. Delivery
We have two delivery options for customers in Australia.

Standard delivery ($10.00) will be sent via Australia Post. Express delivery can also be selected, with parcels up to 3kg at $14.95 and parcels between 3kg and 5kg at $18.00. Orders will be delivered between Monday and Friday. If you should miss our courier, they will attempt to leave your items in a safe place. If this can’t be done, a card will be left for delivery or pickup.

In the event that your order has not arrived within a reasonable period of time please contacts us at Roger@blackbeebotanicals.com

2.1 Privacy and Personal Data
. Any personal information we collect or you provide to Black Bee Botanicals directly will be managed in accordance with our privacy policy.

So that we can deliver your order to you, we will provide your details to our couriers and postal service providers that deliver your order.

2.2 Events beyond our control
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

Strikes or other industrial action.

Civil commotion, terrorism or threat of, war or threat or preparation for.

Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.

Disruption to supplies or delivery methods.

Acts of government or regulatory bodies.

Disruption to public or private telecommunications networks.

2.3 Arrangements
After placing your order you will receive an automated acknowledgement by email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by notifying you  that your order has been dispatched.

Once we accept your order, a contract to purchase and deliver products takes effect between you and Black Bee Botanicals. You pay the sum that you see at the end of the checkout process, together with the delivery. Upon receipt of your order for the products you will be charged for the products and the delivery costs.

Products will be at your sole risk from the time of delivery to you. 

2.4 The Contract
When we confirm acceptance of your order via dispatch confirmation, a legally binding contract will exist between us.  If we do not confirm acceptance we will refund your payment.

Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. 

This includes non-payment for ordered products and fraudulent use of our platforms. We also reserve the right to suspend specific individuals from placing orders. We will not accept an order from any customer who we have suspended.

Ownership of the products will only pass to you when we have received full payment.

A person who is not party to the contract shall not have any rights under or in connection with it.



8. General

These T&Cs shall not affect your statutory rights as a Consumer.

3. Resale
By ordering from our website or from our stores,  you agree to not commercially resell any Black Bee Botanical products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

4. Payment and Security


We do not hold your credit card data. When you come to pay for your products you leave our site and your payment is processed through the secure server of our global payment processing provider, Adyen (PCI DSS 3.2 compliant).

We accept Visa, Mastercard, AMEX, AliPay, weChat Pay and UnionPay through Adyen. We also accept PayPal and gift card payments through Adyen.


A Pre-order payment is your offer to buy (your Offer) a new product(s) when it is made available for sale to the public and is no guarantee that the Pre-order product is or will be available. It is up to us (and we have no obligation) to accept your Offer if for example, we do not have the product available or there is a mistake regarding the pricing or description of the product (s), suspect you intend to commercially resell any of our products. We accept your Offer only once the Pre-order product is despatched.

When you place a Pre-order, you must pay upfront the full price of the product (“Pre-order Payment”). You may cancel your Pre-order and get a refund of your Pre-order Payment at any time before the product has been despatched.

Gift cards expire 3 years after the date of purchase.

You can contact Black Bee Botanicals Monday-Friday 9:30am-4:30pm, excluding public holidays. We will also be able to help you with any advice or help you may need with any Black Bee Botanical products. Alternatively, please email your queries, problems or questions to roger@blackbeebotanicals.com

5. Prices and GST


Our prices, as stated on our website, are in Australian dollars. We reserve the right to alter prices at any time. The price paid for the product will include Australian GST, and this will also be shown on your invoice once the order has been placed. Please note that offers are subject to availability and may end before originally advertised.

6. Cancellations and Returns
.

We aim to dispatch orders on the next working day. Either of us can cancel a Pre-order at any time for any reason before we notify you that the Product has been despatched (“Despatch Confirmation”). If cancellation takes place before the Despatch Confirmation is sent, then you will be entitled to a refund of your Pre-order Payment.

You have a legal right to cancel a contract which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

To cancel a contract, please contact us in writing to tell us by sending an email to Roger@blackbeebotanicals.com or by sending a letter to Black Bee Botanicals 3772 Gatton Esk Road, QLD 4312. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us. You need to inform us of your decision to cancel before the 14 day cancellation period has expired.  

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.  You can return products by sending them to our Returns Address below.  Unless the products are faulty or not as described, you will be responsible for the cost of returning them to us.  You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

If you cancel a contract within the 14 day cancellation period, you will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for.  You will not be refunded for any costs you have incurred for returning the products to us.   Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.   Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the contract.  Unless you expressly tell us otherwise, we will refund you on the credit card or debit card used by you to pay for the products.

We have a legal duty to supply products that conform with the descriptions and specifications in the contract between you and us.  As a consumer, you will always have legal rights in relation to products that are faulty or not as described which are not affected by your cancellation rights above. If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

Details of your legal right to cancel and an explanation of how to exercise it are provided in the confirmation of despatch.

Returns Address: Black Bee Botanicals 3772 Gatton Esk Road, QLD 4312

In the event of a damaged parcel
We're very sorry if the Lush products you looked forward to receiving have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en route to your house. If your item is damaged, faulty, or different to how it was described follow these easy steps:

• Take a photo of the item/s

• Send the photo to roger@blackbeebotanicals.com or Black Bee Botanicals 3772 Gatton Esk Road, QLD 4312 along with your order reference number

• We will contact you to arrange the return of the product. We will send you a pre-paid postage label to use when returning the item to us. Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the payment card or account used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to be processed. Nothing in these Terms and Conditions affects your statutory rights.

In the event of a change of mind
If you wish to exchange your item/s please follow these easy steps:

• Contact us via email roger@blackbeebotanicals.com  or letter Black Bee Botanicals 3772 Gatton Esk Road, QLD 4312

• Return the item to: Black Bee Botanicals 3772 Gatton Esk Road, QLD 4312

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods.

Once the item/s have been received and reviewed, you will receive your refund for the cost of the purchase. Refunds will be issued directly to the payment method used for the purchase. An email notification will be sent once the return has been processed. Please allow up to seven days for the refund to be processed.

8. GST Queries


Delivery costs will be added to your order and the final total will include GST calculated on your products and the cost of delivery.

9.  Your Statutory Rights
Nothing in these terms affects your statutory rights.



10.  Variation
We may vary these terms from time to time. If we do, the latest revision of terms will be reflected here.